COMMON QUERIES

HOW DO I TAKE CARE OF MY JEWELRY?

  • Keep the earrings away from water, sharp objects, oil, fragrances and harsh chemicals.

  • Remove earrings before shower, swimming and applying perfume or lotions to prevent tarnishing

  • Specifically for Resin accessories: Store them in a cool place and away from extreme heat and direct sunlight for long periods of time

HOW MUCH IS THE SHIPPING COST?

Each delivery (Singpost) costs $3 via tracked package to letterbox

It usually takes 3 to 5 working days to be delivered.

International Shipping (certain countries): Each delivery costs $10 via Qdelivery Service

It takes 7 to 14 working days to be delivered

WHERE DO YOU SHIP TO?

We currently ship to Singapore , United States, United Kingdom, France, Australia, Germany, New Zealand, Canada only.

Do drop us an email at theecogem@gmail.com or DM us through Instagram @theecogem if you need us to ship overseas (other than the countries above)

WHAT ARE THE PAYMENT OPTIONS?

We accept Stripe for transactions through the online store.
Drop us a DM on Instagram @theecogem if you prefer other forms of payment methods such as PayNow and PayLah.

WHAT IS YOUR RETURN POLICY?

Please drop us an email via the contact page and we will address them on a case-by-case basis.

 

©2020 by The Eco Gem. Singapore.